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Frequently Asked Questions

Support Staff

  • Why is an assistant doing my glaze and blowdry?
    We do rely on our assistants (a lot) to do all of our shampooing, glazing and occasionally when time is of the essence we rely on them to blow dry hair. We do not rely on our support staff to cut or highlight, ever. We are a very small specialized team that books ourselves to capacity 7 days a week and as with most things in life, hair is hard to predict and we rely on the help of our support staff out of necessity to stay on time. We don't have our assistants do any highlighting, cutting or formulating unless specifically requested.
  • Are your assistants licensed?
    Our stylists & assistants are all 100% fully licensed by NYS.
  • How far in advance should I book an appointment?
    We recommend all clients scheduling their appointments 2 - 3 weeks in advance for weekends or evenings. We highly recommend pre-booking appointments before leaving the salon if you see a specific service provider. Walk-ins are permitted if time is available.
  • Why can't I get an appointment?
    It's simple economics - supply and demand. We are a very small, highly specialized team who produce amazing work consistently every time. We encourage pre booking your next appointment before you leave.
  • Will you remind me of my appointment?
    Yes. Your appointment will be confirmed via text message 24 hours in advance provided we have your cell phone number on record.
  • What if I am late?
    If you find yourself running late for an appointment, please call one of our client coordinators and let them know. We typically cannot guarantee accommodating appointments more than 15 minute late although we will do our best.
  • I can't get in with my usual stylist, what do I do?
    You can see anyone at Hairstories and expect the same standard of service. If you are concerned with keeping your color formulation consistent we typically have your history on file and if not we can be sure to consult with your usual colorist to keep results consistent. Keep in mind that while we are all trained similarly - hairstyling is an art and each artist has their own style.
  • I need my bangs trimmed, do I need an appointment?
    We typically don't take appointment for bang trims - simply come in and we will do our best to work your bang trim in between appointments. And yes, they are complimentary for our clients.
  • Do I need a consultation?
    At Hairstories, consultations are part of our shtick and are actually the most important element of our services. While all of our stylists will take the time to consult prior to starting your service, if you are making a big change or unsure of what you’re looking for, a separate standalone consultation appointment is 100% necessary! Do not go in to your appointment blindly without having a plan with your stylist and/or speaking with one of our coordinators.
  • Why do differently stylists have different prices?
    Each stylist's pricing is determined by a combination of experience & booking demand. Typically stylists with long wait lists and a high level of experience will cost more.
  • How much should I tip?
    A tip is for outstanding service. Tipping for service at a salon is typically handled as you would tipping for service in a restaurant. Generally 10-20% of the total service is appropriate, depending upon how you feel the quality of service was, and don't forget to tip the assistant separately.
    For our on location bridal services we typically require a 20% gratuity to be built in to your contract.

  • Do you do Keratins or Relaxers?
    No. We stick to our specialty - styling, color & bridal. We do have a great referral for texture services. If you need one please contact our one of our client coordinators for a recommendation.
  • What color line do you use?
    We are exclusive to Wella and stock their entire hair color line.
  • Wow, you guys have your own products - where can I get them?
    While we are actively seeking other retail partners, right now our amazing product line is exclusive to Hairstories Babylon and hairstories.com.
Hair cut / color questions
  • What does a glaze do? Why do I need one?
    Talk about a loaded question. At Hairstories we use glazes in almost everyone of our color services to do one or more of the following:

    1. Create seamless flow with in our hair painting service
    2. blend new and old highlights
    3. add shine
    4. diminish warm tones
    5. enhance warm tones
    6. add vibrancy
    7. soften hair’s texture
    8. darken hair color deepening hair color

    Glazes do not make hair any lighter and while it is a useful tool to maintain your hair color it is NOT a substitute for highlights.
  • How often should I cut my hair?
    For shorter hair and strong shapes such as bobs and pixies we recommend maintaining your haircut every 4-6 weeks. Any longer than that you will feel too over grown. Long hair has a less of a defined shape and should be maintained for overall hair health every 8-12 weeks.
  • My hair won’t grow, what can I do?
    Get a haircut every 8 weeks. On average hair grows about ½ inch per month. It’s continuously growing out of your hair. If it’s not getting longer it’s probably breaking from the bottom up. Getting those ends dusted regularly will help your hair grow faster! Also, try shampooing your hair with cool water. Hs.Stylist Dayna says “boiling hot water can cause hair to ‘melt’”.
  • How often should I wash my hair?
    As little as possible! Although it may seem difficult, shampooing one to two times weekly is ideal for the overall health and well being of your hair and hair color. Over shampooing can actually cause scalp to over produce oil and cause your hair to appear greasy quicker. In addition, over washing will cause your hair color investment to prematurely wash down the drain. Try our To Be Continued, a dry shampoo miracle to cleanse your hair in between shampoos!
  • I’m getting my hair styled for a special occasion, should I wash it?
    We prefer to style hair that’s been slept on over night. Washing the night before a special occasion is a safe bet for most people. While our formal styles do not include blow drys, we will be able to smooth out any texture issues during the appointment time. If you have fine hair and it gets oily quickly, shampooing the day of the special event is okay just be sure to arrive to your appointment with dry hair. Oh, and DO NOT flat iron it, ever!
  • What if I don't like my haircut or color that I received at Hairstories?
    We stand by our work 100% and strive to make you love your hair. If you are not 100% satisfied we encourage you to come back in with the same service provider or someone else.
  • How often should I maintain my hair color?
    Single Process Color
    should be maintained every 4-6 weeks. Reds and vibrant colors should be maintained every 4 weeks and should always be glazed to maintain vibrancy.

    Foil Highlights
    Should be maintained every 8-10 weeks. You should never highlight less than 6 weeks apart.

    Painted Highlights
    Should be maintained every 6 weeks with a glaze to re-balance and blend. Although probably unnecessary, you can re-paint safely every 6 weeks if you want to be lighter but typically we recommend re painting in10-12 week range to minimalize your maintenance requirements.
  • What is the difference between foil highlights and painted highlights?
    There are limitations and benefits to both services. One thing that they both are - highlights. Both foil and painting will leave you with a more dimensional color finish. Foil highlights, while they typically require more maintainence they will produce lighter and brighter (more neutral if desired) results with consistent lightness from roots to ends. Painted highlights typically can be diffused (blended in) at the root yielding a lower maintainence requirement and will typically produce warmer (more golden) results with a higher concentration of lightness toward the mid-lengths and ends.
  • Should I do my haircut first or my color?
    Almost always we recommend doing your hair color before your haircut. Once exception is with painted highlights - it is extremely important do the haircut before the color if you are doing anything more than just a trim. This is because the placement of the painting is determined entirely by the shape of the haircut and growth patterns.
  • What is the difference between a full highlight and a partial highlight?
    The difference between a full or a partial is not necessarily determined by the amount of highlighting you want, instead it is determined by the placement and area of coverage. For example if someone wants a very subtle result but they want the highlights to be distributed everywhere we should schedule a FULL. A full painting or full foil highlight will cover around your face, in your part line, your crown & your nape section. A partial painting or crown foil will cover around your face, in your part line, your crown & WILL NOT COVER your nape section. We cannot make your ends any lighter with this service. A face frame foil will cover around your face, in your part line, & WILL NOT COVER your crown or your nape section. We cannot make your ends any lighter with this service.